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Frequently Asked Questions
What if i need to modify my order?
What if i need to modify my order?
please contact us at support@flooringmonster.com
What if I need to change my delivery address?
What if I need to change my delivery address?
please contact us at support@flooringmonster.com
When will i receive my order?
When will i receive my order?
If you place your order before 2pm your order will be shipped the same or next day. Our standard shipping method is 3-6 working days by courier for express shipping please contact us at support@flooringmonster.com. Special order products can have extended lead times.
What is your returns policy?
What is your returns policy?
We are happy to offer a 30 day hassle free returns policy. please see our terms and conditions for more information. Shipping must be paid for by the customer.
I lost my password, how to login?
I lost my password, how to login?
Please follow the password reset policy on our accounts page.
