Explore the knowledge base

  • Shipping

    Our standard shipping method is 3-6 working days, for express shipping please contact us at support@flooringmonster.com.

  • Payments

    We accept all major credit and debit cards, Clearpay, Klarna, Apple Pay, Google Pay, and offer payment via invoice on request.

  • Returns

    We are happy to offer a 30 day hassle free returns policy. please see our returns policy for more information.

Frequently Asked Questions

What if i need to modify my order?

please contact us at support@flooringmonster.com or alternatively call us on 01772 915 675

What if I need to change my delivery address?

please contact us at support@flooringmonster.com or alternatively call us on 01772 915 675

When will i receive my order?

If you place your order before 2pm your order will be shipped the same or next day. Our standard shipping method is 3-6 working days by courier for express shipping please contact us at support@flooringmonster.com or alternatively call us on 01772 915 675

What is your returns policy?

We are happy to offer a 30 day hassle free returns policy. please see our terms and conditions for more information. Shipping must be paid for by the customer.

I lost my password, how to login?

Please follow the password reset policy on our accounts page.

Get in touch

Our Contact Details

Tel: 01772 915 675

Email: support@flooringmonster.com

FLOORING RETAIL LIMITED T/A FLOORING MONSTER

Company number: 15593901

14 TOWNELEY PARADE, LONGRIDGE, PRESTON, UNITED KINGDOM, PR3 3HU