Privacy Policy

This Privacy Policy applies between you, the User of this Website, and Flooring Monster, the owner and provider of this Website. Flooring Monster takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This Privacy Policy should be read alongside, and in addition to, our Terms of Service.

Please read this Privacy Policy carefully.

1. Definitions & Interpretation

In this Privacy Policy, the following definitions are used:

Data	Collectively all information that you submit to Flooring Monster via the Website, incorporating definitions in the Data Protection Laws.
Cookies	A small text file placed on your computer by this Website when you visit certain parts or use certain features. See the Cookies section.
Data Protection Laws	Any applicable law relating to the processing of personal Data, including the UK GDPR and any national implementing legislation.
GDPR	The UK General Data Protection Regulation.
Flooring Monster, we, us	Flooring Monster, the data controller.
UK & EU Cookie Law	The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2011 and 2018.
User, you	Any third party that accesses the Website and is not an employee or consultant of Flooring Monster acting in that capacity.
Website	https://www.flooringmonster.com and any sub-domains unless excluded by their own terms.

Unless context requires otherwise, the singular includes the plural, "including" means "including without limitation", references to statutory provisions include amendments, and headings are not part of this policy.

2. Scope of this Privacy Policy

This Privacy Policy applies only to the actions of Flooring Monster and Users with respect to this Website. It does not extend to any websites accessible from this Website, including social media links.

For purposes of applicable Data Protection Laws, Flooring Monster is the data controller - we determine the purposes for which, and the manner in which, your Data is processed.

3. Data Collected

We may collect the following Data, including personal Data, from you:

name;
contact information such as email addresses and telephone numbers;
IP address (automatically collected);
web browser type and version (automatically collected);
operating system (automatically collected).

4. How We Collect Data

We collect Data in two ways: data given to us by you, and data collected automatically.

Data given by you - for example when you contact us via the Website, telephone, post or email; register an account; complete surveys; enter a competition; make payments; opt in to marketing; or use our services.

Data collected automatically - when you access the Website we collect information about your visit such as IP address, dates and times of access, and how you interact with content. We also collect Data automatically via cookies in line with your browser settings.

5. Our Use of Data

Any or all of the above Data may be required to provide you with the best possible experience. Specifically, Data may be used for:

internal record keeping;
improvement of our products and services;
transmission of marketing materials by email that may interest you;
contact for market research, which may be done by email, telephone, fax or mail.

We may use your Data for these purposes if we deem it necessary for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see "Your Rights").

For direct e-marketing we rely on consent - either explicit consent (positive opt-in) or soft opt-in where you have previously engaged with us about similar products. You can withdraw consent at any time.

When you register an account, the legal basis for processing is the performance of a contract between you and us, and/or taking steps at your request to enter into such a contract.

We may use your Data to show you Flooring Monster adverts and other content on other websites. If you do not want this, please turn off the relevant cookies (see "Cookies").

We may share your Data with our employees, agents and professional advisors in order to obtain professional advice, in each case in accordance with this Privacy Policy.

We also share limited Data with trusted third-party processors to run the Website and our marketing:

Meta (Facebook) Pixel - measures advertising performance and lets us show relevant adverts on Facebook and Instagram. Loaded only after you accept cookies.
Klaviyo - sends our marketing emails and stores subscriber email addresses when you opt in via a form or pop-up on the Website.
Shopify - processes your order, payment and delivery information when you check out.

You can withdraw consent for Pixel at any time by clicking "Essential only" in the cookie banner, and unsubscribe from Klaviyo emails from any email we send you.

7. Keeping Data Secure

We use technical and organisational measures to safeguard your Data, including password-controlled account access and storage on secure servers. If you suspect any misuse, loss or unauthorised access to your Data, please contact us immediately at support@flooringmonster.com.

For detailed advice on protecting your information and devices, visit getsafeonline.org.

8. Data Retention

Unless a longer retention period is required or permitted by law, we hold your Data only for the period necessary to fulfil the purposes outlined in this Privacy Policy, or until you request deletion. Even after deletion, Data may persist on backup or archival media for legal, tax or regulatory purposes.

9. Your Rights

You have the following rights in relation to your Data:

Right to access - request copies of the information we hold, or that we modify, update or delete it.
Right to correct - have your Data rectified if inaccurate or incomplete.
Right to erase - request that we delete or remove your Data.
Right to restrict our use - block us from using your Data or limit how we use it.
Right to data portability - request that we move, copy or transfer your Data.
Right to object - object to our use of your Data, including where we use it for our legitimate interests.

To exercise any of these rights or withdraw consent, contact us at support@flooringmonster.com. If you are not satisfied with how we handle a complaint, you may refer it to the UK Information Commissioner's Office at ico.org.uk.

10. Links to Other Websites

This Website may provide links to other websites. We have no control over those websites and are not responsible for their content. This Privacy Policy does not extend to your use of such websites - please read their own privacy policies before using them.

11. Changes of Business Ownership and Control

Flooring Monster may expand or reduce our business, which may involve the sale or transfer of control of all or part of the business. Data provided by Users will, where relevant, be transferred with that part of the business, and the new owner will be permitted to use the Data for the purposes for which it was originally supplied. We may also disclose Data to a prospective purchaser. In all such cases we will take steps to protect your privacy.

12. Cookies

This Website may place and access certain Cookies on your computer. Flooring Monster uses Cookies to improve your experience and our range of products, in accordance with current UK and EU Cookie Law. Before Cookies are placed, you will be presented with a message bar requesting consent. You may deny consent, but certain features may not function as intended.

Type of Cookie	Purpose
Strictly necessary	Required for the operation of our website - e.g. logging in, using the shopping cart, e-billing.
Analytical / performance	Let us recognise and count visitors and see how they move around the site, so we can improve it.
Functionality	Recognise you when you return so we can personalise content and remember preferences.
Targeting	Record your visit, pages and links followed to make the site and advertising more relevant. May be shared with third parties.

You can enable, disable or delete Cookies in your internet browser at any time, though this may affect functionality. For more information about cookies and how to disable them, see aboutcookies.org.

13. General

You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights where we reasonably believe your rights will not be affected. If any provision is found invalid, the remaining provisions remain in force. No delay or omission by a party in exercising any right will be deemed a waiver. This agreement is governed by the law of England and Wales, with disputes subject to the exclusive jurisdiction of the English and Welsh courts.

14. Changes to This Privacy Policy

Flooring Monster reserves the right to change this Privacy Policy as we may deem necessary or as required by law. Any changes will be posted on the Website and you are deemed to have accepted the terms on your first use following any alterations. Contact us at support@flooringmonster.com.